This is the story of two wonderful people and two ways of handling customers. Because of one this is not a rant, but a piece about good customer service. MYSTERIOUS FORESHADOWING: This piece ends with the rather unlikely event of more than just I ending up as an ATT U-verse customer thanks to ATT-Sarah in [...]
Posts under ‘Ribbeting Relationships’
Taking Care Of Loyal Customers
When Change Is Imminent
Soon after my son settled on which pacifier would get him through infancy, Playtex decided to make a change. He had not jumped recklessly into his choice of pacifier. There was product testing, parental input, style considerations. He reviewed the various alternatives, including the organic, all-natural thumb. Finally he followed his sister’s recommendation and prepared to happily [...]
It’s Your Best Ad,
It’s Your Most Popular Service,
It’s FREE*
What happens when the web meets doggie day care? Funny how a simple idea can force service transformations. Most pet boarding facilities I’ve seen in the past involve caging and separating pets. Even the ‘pet motel’ concept involved only larger cages or runs and human play time. We’ve all learned a lot from the Pet [...]
Strengthening The Relationship
Even When Things Go Terribly Wrong
I’m not easily impressed – especially when I feel as if everything is going wrong. But in the end I have to grudgingly tip my hat to ComEd’s Customer Service Group even though I’m sitting here with only half power 6 days after the storm. Did ComEd’s electronic response system make mistakes? Looks like it. [...]
What Makes A Great Trade Show Booth
Floor space, budget, image, key messages, partners, neighbors, product display, education… The list can go on for quite a while. All matter. All must be optimized. But the key factor to a great trade show booth is the people who are there to talk to prospects. In small booths it’s easy to make the mistake [...]
I love your attitude and celebrate all of the wonderful changes with you. I loved your...