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You need a real leader…

Is your organization run by a real leader?

Paul H. O’Neill, former Secretary of the Treasury and Alcoa CEO, said that if everyone in an organization can answer ‘Yes’ to the following three questions then you have a real leader at the top.

  1. Are you treated with dignity and respect every day without regard to who you are or your position in the company?
  2. Are you given the things you need – education, tools, money – so that you can make a contribution to the organization that provides meaning to your life?
  3. Are you recognized for what you do?

It’s the little extras in the definition above that caught my ear as he spoke this past Tuesday (11/2/2010) at Indiana University. …Respect regardless of position. …Provides meaning to your life. …Recognition. Have you worked at such a place where these points were universally true?

“A real leader unleashes the 20% discretionary intelligence and energy of the people in in the enterprise. You can not incentivise it out of them. You can’t give them enough money to so they’ll give you the extra 20%. You can only get it by creating the conditions. […] These conditions can not exist unless there is a real leader in place,” said O’Neill.

When I asked if he had examples in the U.S. who were pursuing this effort he mentioned the Seattle based Virginia Mason Clinic. When they asked themselves about caregiving from the viewpoint of the patient, they realized things could be better. Often during a 12 hour visit for chemo half the time was spent waiting for the convenience of the caregivers. By asking themselves from a value proposition – ‘we want to make life better for our patients’ – they redesigned the process, cutting visit length in half. This happened because the CEO Gary Kaplan pursues these principles. (The center is the subject of an upcoming book by Charles Kenney, Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience. )

The ability of leaders to drive habitual organizational excellence enabling discover and continuous improvement is a critical element In the long term health and innovative ability of a company. Examples he gave of how creating an organization based on the three principles above seemed to indicate they could be a powerful way to see relationships and organizational challenges from a completely different point of view – thereby unleashing that extra 20% every company so desperately needs.

Sustaining Wealth Creation: Economic Recessions and Housing

How do we get out of the current financial mess?

“Do whatever you can to allow the start of new businesses,” said 2002 Economic Nobel Laureate Vernon L. Smith, who spoke Thursday night (10/28/2010) at Indiana University.

In the history of recessions here and around the world, bubbles in the housing market are regularly more devastating to financial institutions and other parts of the economy than even larger disruptions elsewhere according to Smith, Professor of Economics at Chapman University.

Over the past few years I’ve been frustrated by simplified explanations of our recent financial crisis that place all blame on a single element of our system rather than dealing with what is a rather complex and intermixed systemic failure. Smith’s background in experimental microeconomics and long experience with bubbles led him and his associate, Dr. Steven Gjerstad, to study historic recessions and try to identify the differences that lead to more widespread disruptions. This is a great review of the major and less severe recessions since  the great depression as well as a primer into the importance of housing.

“Why housing?” is a significant question especially when you realize that the tech stock bubble early this decade wiped out significantly more wealth initially than the housing decline, and yet for the most part, financial institutions survived.

Price bubbles are common in lab experiments surrounding durable assets (items that we can expect to retain value and possibly be resold). When buyers are taking into account the future value of an item they regularly bid up the price into bubble territory. This was true of college students and stock pickers alike according to Smith. Bubbles are exacerbated when there is more cash available to participants or when there is significant room to buy on margin.

Smith identified several points that started the formation of the housing bubble including: Laws passed in the 90’s tying the rating of mortgage companies to low income loans and regulations and laws in the 90’s directing funds to lower income borrowers; 1997 tax relief act that raised home exemptions to $500k; The increasing US trade deficit causing a strong inflow of capital.

The bubble was sustained by easy monetary policy, continued capital inflows and my favorite target, CDS Derivatives that were not collaterized.

The key is that EVERY institution had a hand in creating and sustaining the bubble. It was a matter of law, government regulation, unwise trading in the financial community, unwise buying by homeowners.  The bad guy was all of us. And unfortunately it takes all of us to get ourselves out of the mess.

Later in the evening I was able to ask Dr. Smith about the parallels in housing seen between the extended great depression and our current situation. Like today, in the 30’s states tried to stop and slow foreclosures possibly extending the amount of time it took to get debt ratios back in line. He said that getting households past their current over-levered position is a key step to moving forward.  He said it was hard for him to believe he was saying it, but he actually felt that a restatement of mortgages might be the answer. (Saying that he did not feel it was a good answer, but maybe the best answer we had when all we have are bad answers.)

His key point of the evening comes back to the importance of moderating the impact of bubbles.  (He does not feel they are possible to prevent, given human nature.) A key way of moderating the impact would be to make sure buyers had to put more ‘skin in the game’ and make sure that CDS derivatives were collateralized. In other words put cash buffers through out the system so that shocks will be absorbed rather than toppling institutions like dominoes. In many ways the market worked this way from the Great Depression through the mid-90′s when reserves were reduced and money down requirements were reduced. Then the institutions ‘forgot’ what they new and set us up for catastrophe.

Complicated solutions to complicated problems requiring discussion that our 140 character political system doesn’t encourage very well.

But while the reforms and regulations, banking best practices and housing prices get worked out by those we vote for and those who have the money to lobby effectively – he left the solution to our mess in the hands of us.  Entrepreneurship has been and is something within reach of every person and will be what drives us finally out of the current mess.

Creative Approaches

Creative approaches can come from unexpected directions. Today I was to teach a bit about entrepreneurial creativity in class, but had the chance for a real lesson an hour before.

Carmen Benavente, author of Embroiderers of Ninhue: Stitching Chilean Rural Life, spoke at Indiana University today about her experiences in Chile. In 1971 at a time of turmoil in Chile she found herself back in her home region.  Surprised and frightened at the fear and mistrust she encountered upon arrival, she spent the night thinking over an idea – to invite the women of town to meet and share and learn embroidery.

I found her story compelling, in part because of how quickly a creative impulse could catch fire.

“Stitches afford a vocabulary for the designs,” said Carmen Benavente.

The women were hesitant at first, saying they couldn’t even draw a straight line. But by the second day many in the community were out in support. More of the community came out the second day and quickly she saw them give the “approval of the whole community and family and invest it in the work of the embroiderers”.

Within 8 weeks pieces created by the embroiderers of Ninhue were selected for a show at a gallery. She described the embroiderers’ looks and comments as they gathered their work for the show.

“I can imagine this to be their first encounter with their creativity,” said Benavente.

Many of the embroiderers’ were able to make good livings from selling tapestries, but they also felt great satisfaction at what they were creating.

The ability to ‘feel creative’ is a great gift.

Tough act to follow.

Today embroidery goes on, although the area is still recovering from the Chilean earthquake of 2010.

The Science Of Creativity – Homework!

I was going to deconstruct an article on creativity I just read in Newsweek.

Instead, I’m just going to say you need to read it for yourselves.

Get past the scary call to action about creativity declining in the United States. (Scary for those of us who live here at least) This is one article where the really interesting and useful stuff is in the second half.

As you read keep in mind:

  • Creativity is about the creation of something original and useful – don’t limit your thinking to fine art categories.
  • Creativity can be learned and encouraged in every part of the educational process, possibly improving overall effectiveness more than when limiting to traditional categories.
  • The need to be creative is a deep, neurological need.

Kudos to Po Bronson and Ashley Merry at Newsweek for a great synopsis.  Creativity is messy, which means there’s plenty to argue about in the article. But given how central creativity is to our humanity, putting the discussion front and center seems like a good idea.

The article is: The Creativity Crisis, Newsweek, July 10, 2010 by Bronson and Merry.

CHANGE

Embracing change is a personal decision, but the need to change is a constant.

No matter how ideal life or business is at the moment.

Things change.

I’ve been vibrantly aware of this during the past several months as my family has joyously celebrated two graduations, a wedding, a career shift, and a move. Now that we are at a pause in the summer of change (two moves yet to go) I’m catching my breath and contemplating change.

You can make change a way of life. Be the early adopter, grab hold of every trend and gadget that passes near enough to touch. Being buffeted by every gust that hits doesn’t exactly make setting sail an easy proposition.

You can resist change with all your might, and for a while keep your finger plugged in the dam. Won’t stop the dampness though and when it’s time to move your feet will likely be stuck in the mud.

So I’ve decided to embrace the summer of change. My daughter has gone west with a great guy. I’m told walking her down the aisle would be the toughest job I’ve had in a while, but truth is it was a joy. More a time to skip than shuffle. It was a glimpse of all the possibles in front of her and her love.

My son is off to IU starting his musical journey. It’s a special time when you get to focus with all your might on your passion. He composed a quartet to celebrate his sister’s wedding. Hard to be sad when I’m actually feeling blessed and jealous.

The misses and I will be saying goodbye to Park Ridge this summer.  She already set up a base camp in Bloomington and it will be good to see our long distance commute finally come to an end. Picking up roots ain’t easy, but family is a great anchor when the landscape is changing.  Besides, I’m looking forward to getting back to irritating my sweetie seven days a week. We’re good for each other.

So, this is my summer of change. It may be yours as well.

I hope you find the balance between wandering and stuck that lets you move forward with joy in your heart.

To get you off on the right foot here’s String Quartet Number 1 composed by Matthew K Schlegel to celebrate his sister’s marriage. Performed by the Mezzo Polipo Quartet with Ryan Murphy (Violin I), Hannah Baukert (Violin II), Eric Hollander (Viola), and Shea Acott (Cello).

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