In every organization there is an individual who is supposed to have final say about interesting tidbits like ideas that will determine the future of your company, the universe and everything (My apologies to Mr. Adams.) Often this process is broken in several ways. The leader keeps a bucket of sand in his office for emergency head dunking. (Although Ostriches don’t survive this way, it is popular with management.) The leader has an idea list that will be gotten to when the day-to-day stuff is running perfectly. (This is a unique way of never saying never while always meaning never.) The leader is a group of people who listen to presentations and don’t really say yes or no, stop or go. (Often this is tied to meting out budget dollars in such a way that all comers can keep moving forward ever so slowly until a project derails of it’s own weight.) … Continue reading
Customers tend to come up with – and understand – incremental improvements. Important, but potentially a trail straight towards a cliff. Radical new concepts tend to fly under the radar, accepted by a few early adopters or as a solution to a niche problem until suddenly it makes sense in a wider context. So what happens when you let customers control your product development? They get what they want from you until the radical new solution is matured by somebody else. THEN THEY LEAVE, WONDERING WHY YOU WEREN’T MORE INNOVATIVE. So Creative Fire Extinguisher #3 is expecting your customers to be the visionaries. If you allow innovation to be driven from outside your organization, then at some point you will find your self so far behind the curve that your future is at stake.
A blast from a fire hose will put out almost any creative fire. In some organizations it becomes second nature, “New Idea! Find The Flaws!” The water hose is turned on full bore, showering the fire starter with problems and opening up flaws. The fire starter ends up defending their small spark of a fire, rather than gathering fuel and building it. Give an idea time to gel before pouring water on it.
Creative fire is a funny thing. It is the natural human condition to look for creative solutions and innovations. However, the natural tendency of existing organizations is to avoid creative fire because it shakes things up, rattles the bones. So, rather than espouse on all the ways you can encourage fire starting in your organization, I think it will be more useful to discuss all the ways an organization smothers creative fire. Stop throwing water buckets and the natural tendency will be for creativity to flourish. Creative Fire Extinguisher 1: “Did something like that 12 years ago and it didn’t work.” I just heard this one a day or two ago. I’m not sure anyone would say this is a good way to kill an idea, and yet, we all do it. We’re creatures of our own history and not repeating mistakes is a crucial element to survival. In the business … Continue reading
Seth Godin writing about what kills marketing creativity, identifies two primary culprits: Fear and Lack of Imagination. As part of his piece, Mr. Godin says: “Basically, most people don’t believe something better can occur. They believe that the status quo is also the best they can do. So they don’t look. They don’t push. They don’t ask, “what else?” and “what now?” They settle.” It is so easy for a marketing organization to fall into this trap…innovation often creates discomfort throughout a company. And when marketing looses it edge the rest of an organization will follow. Recently I spoke about a study that divided Midwest manufacturers into Advanced, Progressive, Struggling and Disengaged categories based on their desire to incorporate new technology and systems into their workflow. The largest group – The Disengaged – have lost their vision for change and innovation. Even under extreme economic pressure they fall into the … Continue reading