While searching for a family heirloom my mom came across her mom’s high school autograph book. Most of the inscriptions are from 1881 and in verse. It’s a beautifully tooled leather booklet. Gives the autographs some weight, some feeling. It was fun leafing through. Most of the inscriptions are in verse. My mother tells me that [...]
Posts Tagged ‘Relationships’
Why ATT Is Fabulous and Why Comcast Should Not Be On Twitter.
This is the story of two wonderful people and two ways of handling customers. Because of one this is not a rant, but a piece about good customer service. MYSTERIOUS FORESHADOWING: This piece ends with the rather unlikely event of more than just I ending up as an ATT U-verse customer thanks to ATT-Sarah in [...]
Community Creativity: “Let’s Put On A Show”
Since Mickey Rooney and Judy Garland first appeared together in Babes In Arms, “Let’s put on a show!” pretty much describes the gung-ho attitude of high schoolers, their teachers and the community support that goes into every high school musical. The connections between community and high school benefit everyone by generating pride of place, generating opportunities [...]
Taking Care Of Loyal Customers
When Change Is Imminent
Soon after my son settled on which pacifier would get him through infancy, Playtex decided to make a change. He had not jumped recklessly into his choice of pacifier. There was product testing, parental input, style considerations. He reviewed the various alternatives, including the organic, all-natural thumb. Finally he followed his sister’s recommendation and prepared to happily [...]
It’s Your Best Ad,
It’s Your Most Popular Service,
It’s FREE*
What happens when the web meets doggie day care? Funny how a simple idea can force service transformations. Most pet boarding facilities I’ve seen in the past involve caging and separating pets. Even the ‘pet motel’ concept involved only larger cages or runs and human play time. We’ve all learned a lot from the Pet [...]
I love your attitude and celebrate all of the wonderful changes with you. I loved your...