Template thinking leads to under-prioritized laundry lists of to-do’s. If you’ve been in the business world for more than a few months then you have probably experienced the damage such thinking causes. Lots of work being done, nothing truly important to the organization being accomplished. Sound familiar? My favorite solution to this problem occurred in [...]
Posts Tagged ‘Tales’
Strengthening The Relationship
Even When Things Go Terribly Wrong
I’m not easily impressed – especially when I feel as if everything is going wrong. But in the end I have to grudgingly tip my hat to ComEd’s Customer Service Group even though I’m sitting here with only half power 6 days after the storm. Did ComEd’s electronic response system make mistakes? Looks like it. [...]
Creative Fire Extinguisher #8 – Everybody Knows
There is no greater enemy to uncommon opportunity than common knowledge. Years ago as head Easter Bunny for spring specialty products at Hallmark I was asked to redefine the business in a way that would start it growing again. As I put together what we knew about consumer behavior at Easter I came across an interesting tidbit that had been [...]
Continuing Tales Of A Yogurt Fanatic
As you may have read at the end of March, Dominick’s has turned me into a Yogurt Fanatic. This is not to say I enjoy yogurt more than I had before, it’s just that now I must make a separate trip to find the brand to which I had become attached (Lifeway Kefir). It’s been about two weeks [...]
